10 Situations When You’ll Need to Know About Metro Pcs Phone Replacement

MetroPCS is a mobile virtual network operator that operates on the T-Mobile 4G LTE network. However, as a prepaid or no-contract provider on phone deals, it offers MetroPcs phone replacement whenever your phone gets lost, damaged, or stolen. The Company provides mobile device protection that handles all the unfortunate scenarios when they occur. You can easily file a claim to request a replacement if you become a victim.

Most importantly, one of the most significant advantages of selecting Metro PCS wireless service is the premium handset protection plan that they avail to their customers. This plan caters to damages or loss of your MetroPCS device at one low monthly cost. You can opt to have your new smartphone covered and never need to worry about incurring charges for malfunctions, damage, or loss due to theft.

On the other hand, if your Metro PCS phone gets broken or cracked, there are numerous options to fix it. With the help of cell insurance, you can get a replacement delivered to you on the following day. Additionally, you can have the MetroPcs phone upgrade to replace the lost, damaged, or lost cell phone. Using MetroPCS insurance, you can also receive a replacement device even if your phone gets robbed, lost, or damaged.

MetroPCS Cellphone Service

metropcs phone replacement

MetroPCS, also known as Metro by T-Mobile, is a cellphone carrier affiliated with T-Mobile. The Company started in 2003, and it is still attracting a large pool of customers giving them the privilege to use the same network connectivity same as T-Mobile.

However, MetroPCS deals with prepaid wireless plans meaning that you have to pay in advance for all services you need to use. Thus, if you go beyond any limit of calls, data, or any other service on your active plan, you have to pay for it to continue using that service on your phone.

What Is MetroPCS Insurance?

MetroPCS offers Premium Handset Protection to enable users to present their MetroPCS Insurance in circumstances when the device gets liquid damage, physical damage, theft, loss, mechanical or electrical breakdown after the manufacturer’s warranty period get expired.

However, you must report MetroPcs Insurance within 60 to 90 days of the date of loss, and you have the damaged device inclusive of the original prepaid shipping label.

Premium Handset Protection Program

This protection program secures your device against all types of damage, including physical and mechanical breakdown. However, the program protects you after the Manufacturer’s Warranty get expired.

The Premium Handset Protection Program will be acceptable only seven days from the date you activated or upgraded your phone. The program is only applicable to new MetroPCS devices, and MetroPCS recommends that you file a claim 60 days starting from the date of the incident.

How Much Does the Metro PCS Premium Handset Protection Plan Cost?

For just $6 per month, you can maintain your new phone or tablet secured from likely damages resulting from malfunctions, drops, and falls, or loss and theft. To enjoy the full benefits of this particular plan, you will have to sign up for the Metro PCS Premium Handset Protection Plan the first time you activate your brand-new phone or tablet. This monthly fee is deductible from the debit or credit card put on your account every month upon approval.

How Do You Enroll In Premium Handset Protection Policy?

You may qualify for Premium Handset Protection if you upgrade or purchase a new phone. Besides, you get issued seven days from the date of activation or upgrade to enroll in the device insurance program. You can do the registration by contacting the customer support team or visiting a nearby retail store.

Filing a Claim

You may register a claim by contacting a customer support agent via phone or by an in-person visit to the Metro PCS website. Besides, your deductible will get charged from your preferred method of payment. The primary things to have when presenting your claim include the following;

  • Personal Billing address
  • Mode of payment for your deductible
  • The IMEI and model of your phone
  • A description of the incidence and when it occurred
  • Preferred place to have the replacement sent

If you contact the customer care team to file a claim, you may ask to answer a few questions to verify your identity. Moreso, you cannot file a claim if you are not an authorized user on account of the device that gets claimed.

Additionally, you can conduct your deductible payment in a store if you wish or go to a nearby dealer and request your deductible amount. You may require paying a small charge when using the in-store deductible option. Besides, another way to settle your deductible is through a credit card.

What Happens If Your Device Is Lost Or Stolen?

You need to call MetroPcs immediately when your device gets lost or stolen because you may be liable for additional usage charges incurred over your Rate Plan Charges, applicable taxes, fees, and surcharges in case of late notification.

If you request service suspension, you will remain responsible for all Charges incurred, but the Company may block a lost or stolen device from registering on its and other networks.

How Do You Activate Your Phone On MetroPcs?

There exist three ways in which you can activate your phone on MetroPCS;

  • In-store, by visiting a MetroPCS phone store near you.
  • Online from the Metro PCS phone Activation Site.
  • Through a phone call, you can contact the customer care support team at 1-888-863-8768.

You can also learn more about all the available devices, including the cheap Metropcs phones at Walmart, plans, and prices in your location. Before the end of 90 days, you can still upgrade your phone, but you will have to pay for the total cost. You can do this at My Metro App, any time through the online application.

Additionally, MetroPCS provides a swap option for upgrading through BYOD – (bring your own device). Thus, you can switch your phone for a new one at a lesser fee. However, your phone must be compatible with MetroPcs for it to be eligible.

If you want to change your carrier and move to Metro, you need to have the Wireless Number Portability to retain your old phone number when switching to Metro PCS.

Why Do You Need To Return Your Damaged Device?

Once your claim gets validation, the claimed device remains the Company’s property offering your coverage and must get returned to Assurant as soon as you get your replacement. If you don’t return your damaged device to Assurant within 15 days from the date you obtain your phone replacement, you’ll get charged a fee no greater than the value of the replacement device.

Furthermore, if you’ve lost your phone or got stolen and have Premium Handset Protection (PHP), you will have to contact Asurion to order the next steps for your phone replacement. You can file a claim through the PHP website or by calling 1-888-862-3397.

Interestingly, MetroPcs can help you to suspend service to your lost or stolen phone, blocking anyone from using your phone to send texts, make calls, or use data for any reason. If you belong to a family plan, suspending service on your phone won’t affect any other lines on your cell phone plan.

What are The 10 Situations when you’ll need to know About Metro Pcs Phone Replacement?

1) Phone Upgrades

If your phone gets broken, you can take this opportunity to check what MetroPcs has in store for your upgrading needs. If you are interested in phones with newer features, then going for an upgrade phone as a replacement for your damaged phone makes sense.

2) Old phones repairs

If you spend hundreds of dollars repairing your old phone only to have the software become obsolete within the year, you would instead think of a phone replacement. It would help if you noted how many repairs the phone has undergone and remembered that every time your phone gets opened, the likelihood of damage increases. If your phone has had three or more repairs done, it might be the right time to look for a replacement.

3) Cracked Phone Screen and Physical Damage

When your device experiences any physical damage covered by the Premium Handset Protection Program insurance, including the coverage for cracked screens and other accidental damage, you might be eligible for a phone replacement.

4) Loss and Theft Protection

When your device has loss and theft coverage, which has not essentially been covered with other warranty plans, you can proceed with a replacement by MetroPcs.

5) Broken Phone

MetroPCS offers a wide variety of phones and services, plus MetroPcs phone deals for existing customers and new subscribers. Metro PCS can help you set up a new service and fix your cracked or broken phone. If the replacement phone you receive is damaged or cracked, you need to contact Metro PCS and report it.

6) Local Repairs

If your phone repair at a local store becomes more frequent, it’s the right time you need to weigh options for constant maintenance or a one-time phone replacement.

7) Normal Wear and Tear

Failures resulting from dust, internal heat, humidity, and defects in materials and artistry are not covered.

8) Mechanical Failures and Manufacturer Defects

MetroPCS doesn’t provide coverage from defects after the manufacturer’s warranty ends, but the Premium Handset Protection will help you out if you want a replacement after warranty expiry.

9) Water Damage

MetroPCS doesn’t offer a replacement due to spills to full submersion, but the insurance does cover such and all liquid damage.

10)  Expired Warranty

After the manufacturer’s warranty expires, you might have to look for an alternative option on how to get another phone if it gets damaged or experiences malfunctioning.

What Incidences Don’t Apply For Metropcs Phone Insurance?

The insurance policy covers not any loss or damage identified in any of the following, directly or indirectly, due to any of the following:

i) Governmental Authority

Loss or damage due to seizure or destruction of property through governmental authority orders executions.

ii) Delay, Loss of Use

Consequential or indirect or loss or damage, such as loss of service, loss of market, loss of time, loss of profits, loss of use, and business interruption, are not applicable in the policy. Also, the inconvenience or delay in repairing or replacing lost or damaged Covered Property.

iii) Dishonest or Criminal Acts

Dishonest, fraudulent, or criminal acts by you, an authorized consumer of the Covered Property, a person you entrust with the Covered Device, or anyone else with interest in the Covered Property for any purpose, whether acting alone or in collaboration with others.

iv) Design or recall malfunction

  • Manufacturer’s recall
  • Error or omission in programming, design, or system configuration

v) Cosmetic Damage

Cosmetic damage caused that does not affect the manufacturer’s intended use. Such comprises of;

  • Cracking, scratching, or marring
  • Change in color or other variants in the exterior finish
  • Expansion or contraction

vi) Covered Under Warranty

Loss or damage that gets covered under the manufacturer’s warranty. If the Assurant knows of a prior malfunction, proof of repair may get required before coverage for future claims is applicable.

vii) Late Claims

According to the insurance policy, claims not reported as required between 60 days of the incidence are not valid.

viii) Programming, Repair Work

The insurance doesn’t offer a replacement due to programming, cleaning, adjusting, repairing, modifying, installing, servicing, maintaining, or performing any other work upon the Covered device.

ix) Virus

Computer virus or any other malicious code or similar instruction that:

  • Disrupts the regular operation of the Covered device; or
  • Results in the destruction of or unsuitability of data or programs stored in the Covered device

x) Intentional Damage or Loss

Intentional acts, abuse, or use of the Covered Device in a manner inconsistent with the service for which it was intended, designed, or advised by the manufacturer or that would void the manufacturer’s warranty.

xi) Pollution

The discharge, seepage, dispersal, migration, or escape of pollutants resulting in phone damages is not part of the policy. Impurities mean any solid, liquid, gaseous, or thermal irritant or contaminant including smoke, vapor, soot, fumes, acids, alkalis, chemicals, artificially produced electric fields, magnetic fields, electromagnetic fields, sound waves, microwaves, and all artificially created ionizing or non-ionizing radiation and waste.

Bottom line

There are different scenarios whereby you can demand a replacement from MetroPcs. If your device has a warranty and develops problems covered by the warranty before expiry, you are eligible for a replacement.

However, after the warranty expires and your phone has defects or malfunctioning, the only thing that can help you is the MetroPcs insurance. On the contrary, if dropping your phone in water or cracking your screen is a rare happening for you, cell phone insurance may be a waste of money.