Assurance Wireless is a lifeline program provider that operates under Virgin Mobile, and its services are present in 40 states plus the District of Colombia. However, this wireless carrier plays a role in the federal government-funded program to offer lifeline services to low-income households. In every low-income family, only one member gets supplied with a phone. Thus, if you lose the issued cell phone, the Assurance Wireless lost phone policy allows you to request a replacement.
Moreover, Assurance Wireless services get supported by the federal Universal Service Fund and are limited to eligible customers living in selected geographic areas, plus, are non-transferable. Thus, Assurance Wireless service is not available in all states and varies from one state to another. The Assurance Wireless replacement phone is applicable in the event that your phone gets lost, stolen, or broken. The replacement device usually comes at no cost at all or with a small fee.
Most importantly, when you suspect that your phone has been lost, the first step to take is trying to track back your movements. The Assurance lost phone may just get misplaced around your home. Anyway, if you are sure that your device is lost or stolen, you need to report to customer support through a phone call and request them to suspend your service. Afterward, you can proceed and apply for your replacement phone.
Phones That Assurance Wireless Offer For The Customers
The new customers who join Assurance Wireless receive new Assurance Wireless compatible phones. However, the replacement phone may come as new or refurbished for lost, stolen, or broken devices. Either way, the cell phone you get will be in good condition. Besides, to replace your phone, you must be able to ascertain the phone’s date of purchase and have a receipt.
Additionally, all new devices purchased from the Assurance Wireless website come with a one-year manufacturer warranty starting from the original date of sale. The policy explains that you can get a new one within the first year if you receive a defective device.
Also, the warranty can only get exercised by the owner and is in no circumstances transferrable. On the other hand, all refurbished devices purchased from the company’s website come with a 60-day warranty starting from the original sale date.
The conditions for a warranty claim include the following:
- Your warranty only takes care of defects in materials or quality. It does not include defects resulting from damage or normal wear-and-tear or aging.
- The warranty handles software-related issues, camera defects, unresponsive keys, dead pixels, etc.
- The warranty does not cover diminishing battery life, scratches, accidental damages, coverage issues, software incompatibility, or problems with 3rd-party apps.
- Visible physical damage to your cell phone (e.g., liquid damage, cracked LCD, damaged housing) will void its warranty.
Application For Assurance Replacement Device
Visit Assurance Wireless Mobile’s website, complete the application form with the relevant information, and put your ZIP code. Once you fill up all the requirements, forward your filled form to Assurance Wireless through email or fax, or you may also reach the support team on the phone.
The replacement device may be new or refurbished, but whichever the case, it will be in good condition. When phones get shipped to Assurance Wireless service, they are inspected and updated with the latest software. If they have any scratches, they are cosmetically upgraded and come with a warranty.
Notably, your replacement phone should get shipped within 24 hours, meaning that you will get it in a few hours. However, your order will be on hold for 24 hours to give you time to look for your lost or stolen phone. Additionally, you may cancel your order within 24 hours, and if you don’t, your new replacement device will get shipped on the next business day.
The most basic phones available in Assurance Wireless include:
- Jitterbug Smart 2
- Coolpad Avail
- ANS Wiko Life
- Unimax U673c
- ZTE Prestige 2
- ZTE Tempo X
- Kyocera DuraForce
- Kyocera Hydro Reach
- LG Optimus F3
- Alcatel OneTouch Retro
Assurance Wireless Replacement Phone Activation
If your phone becomes non-functional after the first year, you will likely have to finance the repair or buy a replacement phone; however, the activation procedure is generally the same whether Assurance Wireless new phone and a replacement phone. To activate your Assurance Wireless replacement phone, you will have to follow the steps below.
- Touch the Power button to switch off your phone. Allow hands-free activation to connect the phone to the Assurance Wireless network and enable the device to check for updates. The phone will switch off.
- Switch the device back on, and once you do so, it may request you to customize your phone. You may have to skip the setup screen and first complete step 3.
- Dial 611 and follow the listed instructions.
- Sometime during the activation process, you will need to submit your Assurance Wireless account PIN, which is found at the top of the Assurance Wireless approval letter. Once you do, submit it.
This process will activate your replacement phone, plus your phone number and account balance will get transferred to the phone. Enable your phone to complete all the updates. In circumstances when you have any trouble activating the phone, you can contact Assurance Wireless customer support using another phone at 1-888-321-5880.
Assurance Wireless Phone Replacement – The Procedure
It is noticeable that this wireless service provider does straightforwardly open up the replacement process for the customers. However, suppose you ever lost or broken or faced difficulties using this service phone. In that case, firstly, you need to communicate with their customer service without any hassling at 1-888-321-5880 and report them for the solutions.
And then they will try their best to solve your problems as soon as possible. Frequently, they help their customers get a free replacement cell phone and can have it ready for you in just a few days.
Way To Replace Your Assurance Wireless Lost Phone Online
As an Assurance Wireless users, if you ever lost your cell phone or broken then without thinking more, you need to contact customer service and tell them about the solutions. Afterward, you can take the process online. So you require to log in to Virgin Mobile’s website to complete the application form and enter your ZIP code.
Once you have entered all the required details, you can submit your filled form to Assurance wireless through email. You can also submit the form by fax or by phone. The replacement method is the same online as it is by phone.
Steps You Can Follow to Track an Assurance Wireless Lost Device
If you have an Assurance Wireless device, it’s essential to track it. This will help you determine where the device is, when it was last used, and who had access to it. If necessary, you can also use this information to replace your lost or stolen smartphone. To track an Assurance Wireless device, follow these steps:
- Open the app of your lost or stolen smartphone
- Log in to your account
- Click on the “Device” tab
- Scroll down to the “Device history” section
- Navigate to the date and time of your loss or theft
- Click on the “replace” button
Apart from replacing your phone when it gets lost, you may also choose to replace your phone simply because it is outdated and old. Newer phones are hitting the market daily that comes with more unique and more advanced features.
However, other common signs that it may be the right time to replace your cell phone include trouble updating the operating system, limited storage amount, slow performance, a bad camera, or problem charging the device, among others.