Assurance Wireless operates under Virgin Mobile and it’s available in 40 states plus the District of Colombia. Besides, this wireless carrier participates in the federal government-funded program to provide lifeline services to household members with low income. One member in the low-income families gets supplied with a phone. In case you lose the issued Assurance Wireless phone, or if it gets stolen, you may request a replacement following the Assurance Wireless policies.
However, the first step to acquiring your lost Assurance Wireless device is trying to track back your actions. The suspected lost phone may get misplaced just around your home. If you are confident that your device is stolen or lost, report to the customer support team through phone contact and request them to hold your service. The representatives will offer you the best help possible after explaining that your device is lost/stolen. Afterward, you can go ahead and apply for your replacement phone.
When your phone service gets suspended, the culprit can no longer use your remaining balance. If any, the remaining balance will help you receive a replacement at no charge in a few days. If there is no balance, the Assurance Wireless replacement phone gets shipped at low or no cost depending on the replacement offer. Additionally, the service receives reinstated on the new phone upon arrival. Assurance Wireless completes the process a few days after notifying about the missing phone.
Does Assurance Wireless Offer Free Government Phone?
Qualifying in this government-assisted program, you need to be individuals who meet federal or state-specific eligibility requirements. You must submit proof of income or proof of program participation to benefit from a free government smartphone with your Assurance Wireless application. Always remember to attach copies of both the front and back of your proof of eligibility copies.
The qualifying public aid programs include but non-limited to:
- Medicaid (Medicare is not acceptable)
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Veterans and Survivors Pension Benefit Program
- Federal Public Housing Assistance (Section 8)
If you live in Michigan, you may be eligible based on the following extra programs:
- Temporary Assistance for Needy Families (TANF)
- Low-Income Energy Assistance Program (LIHEAP)
- The National School Lunch Program’s Free Lunch Program.
If you are a resident in California, Kansas, Massachusetts, Florida, Nevada, or Wisconsin AND live on Tribal Lands, additional qualifying programs are;
- Tribal Temporary Aid for Needy Families (Tribal TANF)
- Bureau of Indian Affairs General Assistance
- Food Distribution Program on Indian Reservations
- Head Start (Tribal Only)
If you reside in Texas and opt to mail your application, please ensure that you complete the “Texas Lifeline Household Worksheet” available within the application.
How to Deactivate an Assurance Wireless Stolen Phone?
A suitable way to contact Assurance Wireless concerning your missing or stolen phone is through the phone. You can use Assurance Wireless compatible phones and call 1-888-321-5880 right away so no person may utilize your remaining account balance. The customer care representatives will suspend your service upon receiving your report.
When your service gets suspended, your phone cannot be in use anymore. However, a Phone Replacement Offer program is for customers that forward their Assurance Wireless phones stolen/missing. It’s important to note that if you do not report your account lost or stolen, the expiry date is after 60 days.
Assurance Wireless Phone Replacement Policy
The replacement policy for lost/stolen phones charges a small fee for a replacement phone. You can log in to Virgin Mobile’s website, complete the application form with the relevant details and enter your zip code. Once you have availed of all the requirements, submit your filled form to Assurance Wireless through email or fax. Besides, you may also reach out to the phone support team, which is a suitable method.
On the other hand, if your phone breaks or develops defaults within the first year, you can claim the Assurance Wireless one-year warranty. Your Assurance Wireless phone packs a one-year warranty from the original equipment manufacturer. If you experience a system malfunction, call the customer support team at 1-888-321-5880, and a similar replacement phone will get arranged. Notably, the replacement model may not be the replicate model of the original device.
How Can I Activate An Assurance Wireless Replacement Phone?
You can use the following steps to activate your assurance wireless replacement phone if you get an Android Smartphone:
- Press and hold the Power Button to switch on your phone. Enable hands-free activation to connect the phone to the Assurance network and then allow the phone to check for any updates. The phone will power off.
- After the phone switches back on, it may direct you to customize your phone. You may require skipping the setup screens and first finishing Step 3.
- Dial 611 and observe the recorded instructions.
- When asked, submit your Assurance Wireless Account PIN – found at the top of your Assurance Wireless approval letter.
Your phone number and account balance gets transferred to the provided phone—however, your phone functions after device activation and allowing it to finish all the updates. If you experience challenges in the activation process, you can call 1-888-321-5880 using a different. Customers who enroll with a representative will get help with the activation process.
How Much Do You Pay For a Replacement Phone?
Generally, you may get charged for a replacement device and shipping, but it’s all dependant on the state of your account balance. It means that you may receive the phone replacement by paying a small charge, or you can still get it free of charge. However, you may ask for a replacement through customer service by settling a $20 replacement fee.
How to Unlock an Assurance Wireless Sim Card?
Interestingly, unlocking your Assurance Wireless sim card and the phone does not involve complicated effort. You have to press the power button, and the screen should turn on when unlocking your phone and sim card. You can tap on the display for a while, and your phone will get opened. However, if your sim card gets secured with a PIN, you must enter it to complete the process.
If you can’t remember your sim unlock password, you can still open it using PUK (Personal unblocking keys). Make sure that you use the one that is unique and strong when you change your password. If you can’t internalize the PIN or password, it is advisable to write it down where no one can view it. You can change your PIN if you think that someone has accessed it.
What Kind Of Phones Assurance Wireless Offer To Customers?
For new customers who subscribe to Assurance Wireless usually get issued with a new smartphone. However, the replacement phone may be new or refurbished. Either way, the phone you receive will be in good condition.
The refurbished phones shipped to Assurance Wireless service are inspected and updated with the latest software to guarantee normal functioning, the same as the new ones. If they have any visible scratches, they get cosmetically rectified. Plus, your replacement phones feature a warranty. The most ordinary phones available include;
- LG Optimus F3
- LG Aspire T40C
- Alcatel OneTouch Retro
- Alcatel ONETOUCH Cinch
- ALCATEL Dawn
- Samsung Entro Mobile Phone
- Jitterbug Smart 2
- Coolpad Illumnia
- Unimax U683CL
FAQ (Frequently Asked Questions)
You can get a replacement if your phone gets lost/stolen or need an upgrade phone. You can also request a replacement if your phone shows equipment malfunction within the first year of usage. The one-year warranty on Assurance Wireless phones gets provided by the original equipment manufacturer, although you should contact the Assurance Wireless customer support team in this case as well.
Of course, when you get approved, you can as well keep your current phone number. Here’s how: Once you get issued with your Assurance Wireless phone, you can call Customer Care at 1-888-321-5880, and a representative will assist you on how to keep your current number. You need to contact them using a different phone and get your account number and password from your previous carrier transferred.
As of October 1, 2020, Assurance Wireless provides mobile Broadband Internet Access Services for smartphones and feature phones over T-Mobile’s network. New and existing customers can access T-Mobile wireless services on its 2G, 3G, 4G, and 5G broadband networks.
Assurance Wireless is a component of the federal Lifeline Assistance program nurtured by Virgin Mobile. Lifeline Assistance is a government-assisted program supported by the federal Universal Service Fund for which you must qualify following the above-outlined criteria. The Lifeline Assistance program is applicable for only one account per household.
Today, Assurance Wireless serves its free government smartphones and cell phones plus free monthly minute and text plan in over 40 states, and the list is expanding. Additionally, it has an excellent coverage area and millions of subscribers. The carrier’s exceptional services get appreciated by the customers and ensure they do not break their Lifeline contract to another provider.
Assurance Wireless is among the leading lifeline providers serving a strong customer pool, and it has an extensive coverage area. If you search for the best free phone provider, you can’t regret switching and enrolling in Assurance Wireless.
The customer service team delivers timely respond and action in case your Assurance Wireless get stolen, lost or develops equipment malfunctioning. You can log in to assurance wireless and understand more information about this U.S. leading lifeline provider.