Life Wireless is a leading Lifeline wireless carrier, which means it concentrates on providing Lifeline-eligible consumers with free plans. Customers can bring their existing phones and receive somewhat more monthly data, or they might even receive a free smartphone. They operate in 31 states and use the country’s largest GSM network, ensuring the best possible coverage. We did extensive research to provide you with all information about the Life Wireless replacement phone process.
If you’ve misplaced or broken your Life Wireless free phone, the next step is to replace it. This is because you must continue to communicate with your loved ones, work, learn, and access emergency healthcare services, among other things. Aside from that, you’ll need to take advantage of Life Wireless’s low cell phone plans and decent network coverage. The good news is that you may now seamlessly replace your Life Wireless phone if it is lost or damaged.
The topic of Life Wireless replacement phones will be the center of this article. We’ll go through everything you need to know about the not-so-fun experience of needing to replace your phone. The sections below describe all of the specifics about the Life Wireless replacement phone, but we recommend that you use them as a guideline only.
We strongly urge you to visit the official Life Wireless website and contact their customer service for the most up-to-date and detailed information. Without further ado, let’s dig in, shall we?
Why do you need to replace your Life Wireless Phone?
There are various reasons why you might want to replace your phone. If you have lost or misplaced your phone, you might choose to replace it. Even better, if your phone is stolen or destroyed, you can get a new one. Finally, you have the option of replacing your phone every two years.
Although your phone may not have technical faults after two years of continuous usage, some components, such as the hardware and operating system, may begin to malfunction, necessitating the replacement of your Life Wireless phone.
How to get a Life Wireless free phone replacement?
i) The first 30 days after activation
To report Life Wireless a lost, stolen, malfunctioning, or damaged phone, accessory, or SIM, the customer must call Customer Service. The replacement SIM and accessories will be provided free of charge if it is within the first 30 days. If a consumer receives a malfunctioning smartphone, the customer is responsible for returning the phone to Life Wireless.
If the phone is determined to malfunction, Life Wireless will send a replacement phone and a FREE 2-week Unlimited Minutes PIN. Before Life Wireless can mail a replacement phone, if the phone is damaged, lost, or stolen, the consumer must pay $40.00.
ii) 31 days and longer after activation
To report Life Wireless a lost, stolen, malfunctioning, or damaged handset, accessory, or SIM, the customer must call Customer Service. The consumer must pay $5.00 for each item that needs to be replaced if the SIM card, charger, or battery is damaged, lost, or stolen.
Before Life Wireless may mail a replacement phone, the customer must pay $40.00 if the phone is damaged, lost, or stolen. You should be aware that the new phone you receive may be refurbished in any instance.
Life Wireless Phone Company Replacement Policy
This is the policy that applies to phones that customers have purchased. These handsets are also referred to as updated handsets. Only within the return period and if the gadget was acquired directly from Life Wireless online or through a Life Wireless live phone representative you can return or replace devices and cancel service. Returns can be made within 0-14 days of receiving the gadget for a complete refund less applicable costs. There is no early termination fee with Life Wireless.
All devices returned to Life Wireless must be in like-new condition, free of physical or water damage, and original packing. Original components must be included with returned devices, including the device, battery, charger, manual, and unopened software.
Your shipment may not be accepted if something is missing or the equipment is not in like-new condition. Items purchased directly from the Life Wireless website or through a Life Wireless live phone agent are not eligible for refunds or replacements.
How to get a replacement for a purchased Life Wireless phone
You should follow the steps below to acquire a replacement for the phone you purchased from Life Wireless. ;
- For an RMA number, call Life Wireless Customer Service at 1-888-543-3620.
- After obtaining your RMA number, you will return the device to Life Wireless at the customer’s expense. Your return must be postmarked during the applicable return period (0 – 14 days of receipt of the device).
- Keep note of your tracking number so you can contact the carrier to inquire about the status of your cargo.
- Remove any sensitive, proprietary, or personal data from the device. To assist preserve sensitive information, such as mobile banking information, you should delete any removable or portable memory card modules that came with your device.
- Make a copy of the invoice or receipt and save the original for your records. Instructions can be found in your device’s handbook.
- Pack in the original manufacturer’s packing. Include ALL original components, including the gadget, battery, charger, manual, and software that has not been opened. Your shipment may not be accepted if something is missing or the equipment is not in like-new condition. For precise return instructions, please call Customer Service at 1-888-543-3620, and a representative will gladly assist you.
Shipping charges may apply depending on the cause of the return. Life Wireless offers subscribers used and reconditioned handsets at the most reasonable pricing. However, keep in mind that Life Wireless chooses all handset models for Lifeline users at its sole discretion.
Handsets come in a variety of models. Life Wireless maintains the right to replace handsets with various models at its sole discretion. When subscribers request a replacement device, they may not receive the same model as they received upon activation.
Life Wireless has the right to refuse equipment returns that do not meet the Return Policy’s requirements. Information left on returned equipment or devices is not the responsibility of Life Wireless.
What can I do if Life Wireless does not replace my phone?
If you have a handset problem or need a replacement phone for any other reason, contact Life Wireless customer support at 1-888-543-3620. Alternatively, you can go to your local Life Wireless store and request a replacement.
You won’t have many options if they reject your request for a replacement. They are unlikely to refuse to repair your equipment unless they are satisfied that you are not entitled to a free or discounted replacement phone because they take all legal precautions to protect themselves. With that in mind, we do not advise you to try to sue them because it will take a long time and cost you a lot of money.
Suppose your free or discounted replacement choice is not given. In that case, you will be better off paying for a replacement device or switching to another Lifeline provider, where you may be eligible for a free device as part of their services.
Life Wireless Replacement Phone List
Life Wireless is no different from any other firm that supports the Lifeline Assistance program to provide free government smartphones. They all give away free phones at their discretion, which means no information is given about the available types of phones. Furthermore, the client does not get to choose the precise model; instead, the carrier selects a free device and distributes it to the client.
Most of the time, the free mobile phones are entry-level smartphones (Androids). On the other side, you always have the option of upgrading from a free phone to a paid phone (upgrade). The phones available at Life Wireless are listed below.
- Sky Platinum F5
- Blu Studio X8
- X325 WIND II
- Alcatel Go Flip 3
- Nokia 1.3
- LG Aristo 3 Plus
- LG Aristo 3
Can I Replace Life Wireless SIM Card?
If your Life Wireless phone is stolen or lost, you will also lose your SIM card located within the phone. As a result, consumers can expect to receive a free new SIM card.
A new phone number comes with a new SIM card. If you want to keep your old phone number, contact Life Wireless customer service and make the required preparations. To do so, dial 1-888-543-3620 for Life Wireless customer service.
If you’ve misplaced, lost, or damaged your Life Wireless phone, you should contact Life Wireless customer service as soon as possible. You can be sure that the replacement Life Wireless device will not be the model you hoped for. This is because these models are supplied on a first-come, first-served basis.
You will, however, be able to get a high-end device with all of the features you desire. With this in mind, you must visit Life Wireless’ official website and look at the products that are now available.