Assurance Wireless is a carrier that operates under Virgin Mobile and participates in a lifeline program that helps people all over America. The Lifeline Program got established to give Assurance wireless phones free for people who have low-income, out of work, elderly or disabled. However, such cell phones help low-income families stay connected through this carrier’s free monthly cell phone services.
Lifeline program assists eligible household members with free landline telephone or cellphone service at free or a reduced cost. The program is jointly executed by the Federal Communications Commission (FCC) and several telephones or wireless companies that participate, including Assurance Wireless. Besides, the companies that participate offer discounted rates, and the minimum you would save is $9.25 per month on your service.
Moreover, the provision of this said free phone does not happen arbitrarily. Some guidelines govern the process of getting the free government phones, which are available if you qualify for this government benefit. Assurance Wireless offers a diverse selection of smartphones that operate with its network plan. You can look for different Assurance Wireless compatible phones models and choose the features and specifications you want.
How Do You Qualify for Assurance Wireless Free Phone?
You can qualify for a government phone even if you are working and your income lies within the federal poverty standards. Eligibility for this offer depends on government-aided program participation and income levels.
If your total household income lies at or below 135% of the federal poverty guidelines, you can receive the free phone. On the other hand, the following are some of the eligible programs;
- Supplemental Nutrition Assistance Program (SNAP)/ Food Stamp
- Supplemental Security Income (SSI)
- Veterans and Survivors Pension Benefit Program
- Federal Public Housing Assistance
- Section 8
- Crisis Intervention
- Low-Income Energy
- National Free lunch
- Temporary Assistance for Needy Families (TANF)
How Do You Apply for An Assurance Wireless Free Phone?
If you meet the qualification for a free cell phone, Assurance Wireless will not charge you connection fees, sign an annual contract, make a deposit, or pay monthly service fees. However, you must obey the annual certification requirement for continuing service.
Generally, if you want to enroll in Assurance Wireless free smartphones, go to the company’s website and download an application form or call 1-888-321-5880 to request an application to get mailed to you.
Besides, your application must include necessary documentation like proof of income or certification in participation from any government-aided program. If you get approved, Assurance Wireless will notify you using email or regular mail.
What Documentation Do You Need to Apply for Lifeline?
If you are sure about eligibility for the Assurance Wireless Lifeline program, you must avail documentation, such as:
- Proof of income by providing your financial status with recent payroll stubs, a letter from social services, or w-2 statement.
- Proof of program participation
- Social security number
- Divorce or child support document
- Your last federal or state income tax return
What Offers Do You Get with Assurance Wireless
When approved for free government phone in Assurance Wireless, you will receive a free talk, text, and data plan, in addition to a free smartphone, 1000 voice minutes, unlimited talk and text, 50 MB, and 2 GB Broadband monthly.
You can buy airtime and text time for as little as $5 per month. Assurance also packs inexpensive unlimited and pay-as-you-go plans. Additionally, you can buy Tracfone any-time Top-Up cards from multiple retail locations across the country or online with a credit card, debit, or PayPal.
i) Adds on Benefits
- Voicemail, Call Waiting, and Caller ID
- Access to Mobile Hotspots (free)
- Emergency 911 Access
- Unlimited 211 calling
- Free customer service calling
- Cheap International calls to over 200 countries
- Keep your current number
ii) California Customers Gets;
- A free Android Smartphone with Wi-Fi access
- High-speed 3G Data
- Unlimited free voice minutes and unlimited texts
- 500 Mb free data monthly
iii) Assurance Wireless Coverage
Assurance currently operates in more than 40 states in the US. They include Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Oregon, Pennsylvania, Rhode district of Columbia, Missouri, Nevada, Florida, Georgia, Idaho, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, New Hampshire, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, and, South Carolina, and Tennessee.
How Do You Upgrade Assurance Wireless Phone?
If you are currently using an Assurance Wireless phone and intend to change to a better model, you can’t change the phone using a different Assurance smartphone. In this case, you can buy from various Assurance Wireless phones of your choice. If you purchase this new phone, its warranty comes from the phone manufacturer and not from Assurance Wireless.
In some instances, you may experience a problem with your device that cannot get covered by the warranty. For instance, Assurance Wireless lost phone can call for an upgrade. If you need the Assurance Wireless phone upgrade, the first step should be browsing their website. Then, navigate to “My Account” and check out the upgrading process.
Additionally, you can upgrade your free government phone. Many of the phones given for free by Assurance Wireless and the federal government are basic phones. However, you can upgrade to a new device, or you can purchase pre-owned models as well. Some of the brands that manufacture phones compatible with the Assurance Wireless network are Samsung, ZTE, Kyocera, and Alcatel.
Assurance Wireless Replacement Policy
The Lifeline Assistance Program gives free phones to eligible Assurance Wireless customers. Besides, it equally gives an affordable service plan. If your issued phone gets stolen or lost, there is no standard replacement policy for Lifeline phones. You can get a replacement phone cost-free or may involve some small fee depending on circumstances.
In most cases, the Assurance Wireless phone features a one-year warranty from the original phone manufacturer. So, if your Assurance Wireless phone develops malfunctions during the first year, you can contact Customer Care for a device replacement.
Assurance Wireless doesn’t replace your lost or stolen for free and may require you to purchase a compatible phone from this provider or other stores. Before you ask for a replacement, ensure your phone is not misplaced anywhere around your home. If you’re confident that your device is lost or stolen, you need to follow the steps below to get the replacement:
1) Contact Assurance Wireless Customer Care
2) Report your lost or stolen phone
You need to report to put your account on hold. This action will ensure that no one else is consuming your Assurance Wireless service. If you don’t make a report, you’ll be liable for any charges incurred after losing your device.
3) Apply for a replacement phone
The next step is to follow the instructions to apply for a replacement phone. You will get requested for 10 digits of your Assurance Wireless number.
4) Choose a new phone
Select a replacement phone that matches your needs. Assurance Wireless provides a wide array of options to choose from based on your budget.
Generally, Assurance Wireless may charge you a $20 replacement fee. Also, keep in mind that you may or may not qualify for a free Assurance Wireless replacement phone. Thus, you have to contact the company’s Customer Care to check whether you qualify.
Most importantly, you will be given 45 days to activate a new phone or notify Assurance Wireless that you’ve got your phone. Otherwise, your Assurance Wireless account will become deactivated, and your remaining account balance will get lost. You can get the replacement phone at low or no cost, depending on the replacement offer.
How To Activate Your Assurance Wireless Replacement Phone
After getting your new phone, you need to activate it to the Assurance Wireless service. Below are the steps to activate the Assurance Wireless replacement cell phone.
- Switch on your phone by pressing the power button
- Enable hands-free activation to pair your phone to the Assurance Wireless network
- Enable the phone to confirm for any updates (then the phone will go off)
- After your phone switches back on, you’ll have to customize your phone. You may skip the setup screens and first complete Step 3
- Dial 611 and listen to the instructions
- Submit your Assurance Wireless Account PIN if asked. You can locate it at the top of your Assurance Wireless approval letter.
- After the device activation and updates complete, your phone number and account balance get transferred to the replacement phone.
You can contact customer service at 1-888-321-5880 if you encounter any challenges during the activation process.
Assurance Wireless is the second-biggest provider of free cell service in the US, under the umbrella of Virgin Mobile. If you are an Assurance customer, you can receive a free cell phone with up to 1000 monthly minutes and unlimited texting.
If you are a lifeline participant looking for the best Wireless provider, you can choose Assurance Wireless and enjoy free phones and services from this carrier.