Can I Upgrade My Safelink Wireless Phone

SafeLink Wireless participates in a program that serves eligible households access to free plans, free phones for low-income families and seniors.  This company is owned by TracFone Wireless and offers Lifeline Service to enable the qualifying customers to get discounts on monthly cellphone service and Safelink phone upgrade. If you a qualified consumer, you will receive free cellular service with no monthly bills nor contracts.

Safelink Wireless offers lifeline supported program, plus cell phone services to many customers in the U.S. However, this wireless carrier provides wireless service using the four major networks in the United States. Safelink Wireless offers free services to more than thirty states and more than 2 million customers. The lifeline service is non-transferable and is limited to one member per household, and only eligible consumers may enroll.

Nevertheless, documentation of program participation or income may be essential for enrollment into lifeline services. Upon registration, you will receive a free Safelink wireless phone or Simcard, in addition to free minutes and data every month. You can get a free government smartphone or bring your own device to Safelink Wireless services provided its compatible or unlocked smartphone. However, most GSM smartphones are compatible with this carrier.

What Is Safelink Wireless Service?

safelink phone upgrade

SafeLink Wireless service is a program based on Income eligible households offered by TracFone Wireless. However, to participate in the Safelink Wireless Service, you must meet specific eligibility criteria set by each state where the service is available.

These requirements depend on a person’s participation in state or Federal support programs or the Income Poverty Guidelines as stated by the USA government. Most importantly, the Safelink Wireless service is restricted to one person per household.

Tracfone believes that cell phone ownership is a right and an essential tool for individual success in today’s world. Therefore, everyone should possess a cell phone and know what their cell phone service will cost, without incurring more than they can afford or what they want.

At TracFone, the customers get permission to maintain a cell phone for as minimum as possible, and they never incur extra fees to activate cell service.

Moreover, TracFone Wireless is the largest, no-contract cellular service provider in the U.S., with over 20 million subscribers. TracFone Wireless has a global partnership with major manufacturers, including Motorola, LG, Nokia, and Kyocera.

Thus, TracFone Wireless can deliver the highest quality phones and features to its users at the best prices. The TracFone Wireless provides a range of cell phones ranging from the basic models to mid-range and high-end smartphones.

How Do I Qualify for the Lifeline Benefits?

If you are a new subscriber, you must demonstrate proof of eligibility. Besides, in some states, the subscriber’s eligibility can get confirmed and ascertained through a database.

In case there isn’t a database, the subscribers must present proof of eligibility to show that they meet the income qualifications below or at 135% of the US poverty guidelines or participate in a qualifying program listed below.

  • Medicaid
  • Supplemental Nutrition Assistance Program (Food Stamps or SNAP)
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Low-Income Home Energy Assistance Program (LIHEAP)
  • Temporary Assistance to Needy Families (TANF)
  • The National School Lunch Program’s Free Lunch Program
  • Other assistance programs in your state.

Furthermore, the Lifeline program is available to eligible members in selected states and territories, and the services differ from one state to the other. 

Can I Get a Replacement Safelink Phone?

SafeLink has a concise phone replacement policy that states that each customer can receive one replacement phone if their cellphone gets broken or stolen. If your cellphone gets lost or damaged, you can call 800-867-7183 to acquire a Safelink phone replacement, or visit the Tracfone website (www.tracfone.com) and enter your area’s zip code to find a list of Tracfone phones compatible with the Safelink network.

 However, you will have to give your name, phone number, and serial number for the broken or missing phone. Besides, you have the option to maintain your phone number or to get a new one. Thus, the moment you lose your phone;

  • You can call Safelink customer service or go to the Safelink Wireless site  to report
  • You’ll have to provide your name, the missing phone’s serial number, as well as your phone number
  • Put your zip code on Safelink’s website to access a list of available replacements for Safelink wireless phones
  • Pay the replacement fee and wait to get the new cellphone

When Does SafeLink Wireless Service Expire?

Your SafeLink Wireless service expires when you no longer qualify for benefits or if you fail to re-qualify after a year of enrollment. Additionally, your SafeLink Wireless service will also expire when you are no longer eligible for the benefits. You voluntarily cancel service from the program following the Federal Communication Commission (FCC) requirements.

Suppose you get randomly picked for the annual verification audit. In that case, you will be required to avail photocopies of complete documentation for proof of program participation or specific documentation for Federal Poverty Guideline Income qualification.

However, failure to give photocopy proof of documentation will disqualify you and lead to the SafeLink Wireless Lifeline benefit’s cancellation. The FCC also requires SafeLink Wireless to self-verify under Penalty of Perjury for Head of Household and Single Lifeline Benefit from SafeLink Wireless annually.

Suppose you are no longer eligible and cancel your service from the program. In that case, you can continue as a regular TracFone Wireless customer using your SafeLink Wireless phone. You will be able to buy TracFone Airtime cards and value plans to add additional airtime minutes and service days.

How Can I Upgrade My Safelink Phone

When you join the Lifeline Program, you are issued a primary phone, but you can upgrade to the latest phone models available. If you want to advance to a cellphone with more top-notch features than your previous one, you can upgrade your SafeLink phone.

You have to ensure that the phone you purchase is one of the Safelink compatible phones. Thus, if you want to clear the doubts on which phone model works with Safelink, you need to have first-hand information on which phone providers sell devices compatible with SafeLink.

To have all the correct information;

  • You can contact your service provider to know which phones operate best with your service.
  • Do online research on your ideal phone and the features
  • If you are satisfied with the phone, you can contact your provider and ensure that it is the right choice.

However, if you want any further assistance on the phone selection, you can contact SafeLink Technical Assistance. You can also upgrade your SafeLink phone by selecting the bring your phone (BYOP) option or choosing from various phones they provide.

What Is SafeLink BYOP Program?

This program enables you to bring your phone to Safelink when eligible to receive the Lifeline service. You are allowed to keep your old phone still, and there is no need to purchase a new SIM Card for your phone since it is compatible with SafeLink Wireless Network. You will get a free SIM Card in your mail, and you will also receive free minutes, texts, and data.

When Can I Upgrade My SafeLink Phone?

After qualifying for the free government phone program, you may want to use a more modern phone and has more features than the primary phone usually given. If you upgrade your SafeLink wireless services, you will automatically get a free phone upgrade by SafeLink, which provides a free smartphone.

Moreso, to receive any SafeLink phone upgrades, you will have to be an eligible member of SafeLink wireless services. You will subscribe to be a member of the free government phone service offered by Safelink Wireless. Interestingly, you can also replace your phone if it gets stolen or lost according to SafeLink Wireless Terms and conditions.

Notably, the company only gives refurbished phones for replacement, with only 10 minutes of your lost airtime after receiving the replacement. If you are an active SafeLink Wireless customer, you are eligible to get a new smartphone upgrade and still retain your account alongside your LifeLine benefits. However, the cost of upgrading to a new smartphone starts from $39.

Bottom line

SafeLink Wireless’s mandate is to provide eligible customers with the opportunity to stay connected with their daily lives and be sociable through one of the free LifeLine plans. Besides, Safelink gives you a smartphone or SIM card and free minutes, texts, and data each month for qualified customers. As a customer, you can receive the highest quality and most exemplary service on their phone upgrade offerings.

However, you can only qualify for their services if you meet these requirements based on a person’s participation in state, Federal support programs or fulfilling the Income Poverty Guidelines provided by the U.S. Government. Safelink Wireless service is only limited to one person per household, and the benefits are not transferrable.

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More