Access Wireless is a renowned provider of free government phones for eligible customers. Besides, the Company packs affordable phone models from reputable brands. If your phone develops malfunctions, gets damaged, lost, or stolen, you can get an Access Wireless replacement phones. You may contact Access Wireless customer support at 1-866-594-3644 to start the application procedure. Sometimes, you can request a replacement phone and obtain it for free, or additional charges will apply.
For lost or stolen devices, contact the Company at https://www.accesswireless.com/contact-us to notify them about the incident. Reporting helps prevent your balance from being used. Otherwise, you will be liable for any charges after losing your Access Wireless device. Again, you may buy a new device from the online selection of phones if you want to replace your old phone with an upgraded model.
Besides, your account will be suspended immediately after Access Wireless gets notified that your mobile phone has been stolen or lost. Then, you’ll have 45 days to activate a new replacement phone or to notify Access Wireless that you’ve retraced your phone. Contrary, your account will become deactivated, and your remaining account balance will get lost. You may or may not be eligible for a free replacement device. To confirm whether you qualify, you will have to contact Customer Care.
Requirements For The Lifeline Program
Access Wireless provides free cell phones and cellular service through Lifeline and ACP government-funded programs to qualifying customers. Lifeline offers up to a $9.25 monthly internet discount for eligible low-income subscribers and up to $34.25 monthly for those residing on Tribal lands.
The requirement for Lifeline application includes an annual gross income of 135% or less, according to the Federal Poverty Guideline. Plus, participation in the following government-aided programs:
- Federal Public Housing Assistance
- Bureau of Indian Affairs General Assistance
- Medicaid/Medi-Cal
- Food Stamps /SNAP/CalFresh
- Supplemental Security Income
- Tribally-Administered Temporary Assistance for Needy Families
- Food Distribution Program on Indian Reservations
- Tribal Head Start
- Veterans and Survivors Pension Benefit
Terms & Conditions Of Access Wireless Replacement Phones
Access Wireless devices feature a limited warranty. If you experience a problem with your device, you should call 1-866-594-3644 to check if your phone qualifies for the limited warranty. Notably, mobile phone warranties are not assignable from one person to another. Access Wireless does not cover warranties for any devices not bought through Access Wireless or an authorized Access Wireless retail location.
i) Access Wireless New Device Warranty
All new devices bought directly from Access Wireless feature a limited 1-year manufacturer’s warranty. If your phone encounters a manufacturing defect within 1-year of buying, you can contact Customer Care at 1-866-594-3644 for instructions on processing your warranty, if eligible.
Additionally, you can return a new undamaged device within 14 days of purchase for a refund. The device should get returned within this time frame with its original accessories in the packaging box and a receipt.
ii) Access Wireless Reconditioned Device Warranty
Refurbished Access Wireless devices will come with a limited 60-day manufacturer’s warranty. If you experience a manufacturing defect within 60-days of buying, the device will be covered by a manufacturer’s warranty. Access Wireless will fix or replace your phone with another renewed device of the same or similar device, selected at Access Wireless’s discretion if the original model is unavailable.
Manufacture defects refer to malfunctions that develop in the device without any interference or fault of the owner. Thus, damages not considered defective include cracks on or damage to the device case showing that the phone has been dropped; Damages from liquid exposure, LCD damage including cracks or blue spots; modified or tampered devices.
Access Wireless Order Replacement Phone Policy
You may be eligible for a replacement device or opt to buy a new Access Wireless phone at the online store. To determine if you qualify for a replacement, please call Customer Care. Devices purchased directly from Access Wireless can be returned within 14 days of purchase. The Customer may return the complete, undamaged device in its original packaging and all components with the original receipt.
If your Access Wireless phone gets lost or stolen, you are liable for any charges incurred until you notify the about the loss to the Customer by calling 1-866-594-3644. The Company gives you 45 days to activate a new cell phone. After 45 days, your account deactivates, any remaining account balance is lost, and the phone number is reassigned.
Access Wireless Lost Or Stolen Device Replacement Procedure
If your Access Wireless phone gets lost or stolen, you are liable for any charges incurred until you notify the about the loss to the Customer by calling 1-866-594-3644. The Company gives you 45 days to activate a new cell phone. After 45 days, your account deactivates, any remaining account balance is lost, and the phone number is reassigned.
Notably, you may be eligible for a replacement device for free or pay a small fee, or you may buy a new Access Wireless phone, available at Access Wireless online store. However, to check if you qualify for a phone replacement, contact Customer Care at (1-866-594-3644).
What Replacement Phones Does Access Wireless Offer
The exact Access Wireless replacement phone typically depends on current inventory availability. For free government phones, the replacement devices are typically entry-level smartphones. You can either receive a new or reconditioned replacement device. Below are some of the devices you can get:
- Alcatel Go Flip 3
- BLU C5L
- BLU C5L 2022
- Schok Volt SV55
- NUU F4L Flip Phone
- LG Aristo 4 Plus · Alcatel Joy Tab
Even if you are not offered a free replacement device, you can get one at a highly affordable price. You may even get a replacement by purchasing higher-end smartphones, including Google Pixel 4, Apple iPhone 11 Pro, or Samsung Galaxy S10+.
Bottom Line
Access Wireless gives customers continued connectivity even when their devices get lost, damaged, stolen or when they develop malfunction defects. In case your situation and the request for a replacement phone get covered by the warranty, you will receive a free Access Wireless replacement phone. If your device experience a malfunction, get stolen, lost, or damaged, contact 1-866-594-3644 for a discussion on the available options for a replacement phone.
