TruConnect is a mobile virtual network operator that operates in several states across the United States. This company offers a variety of services to its customers, including mobile devices, prepaid text and talk plans, mobile hotspots, and 4G LTE data plans. TruConnect provides free cell phone service to low-income households through the government’s lifeline program. Today’s article will teach you how to replace TruConnect lost phone and other crucial information.

    Is your TruConnect phone lost or stolen? Buying a new one may be a difficult task for you. After all, the device may be an expensive model, and replacing it may necessitate a deeper dive into your wallet. To avoid such inconveniences, plan on getting a replacement from TruConnect. You can continue using this carrier’s services if you replace your lost or stolen TruConnect phone.

    However, replacing these phones is not automatic, as it is always done per the company’s policies. Many factors, ranging from the warranty period to the timelines for reporting the incident, will determine whether you receive a free replacement phone or not. If you are a victim of such circumstances, continue reading to learn how to obtain a TruConnect replacement phone and other helpful information.

    What to do if your TruConnect phone is lost or stolen

    When your phone is lost, misplaced, or stolen, you should notify TruConnect immediately so that representatives can suspend your account and prevent additional charges or fraudulent activities by the thief. However, you should retrace your phone before reporting and confirm it is lost or stolen. 

    There are numerous ways to report a lost or stolen phone to TruConnect. One of the simplest and most effective methods is to contact the customer service team for assistance. You can reach their friendly customer service team at (800) 430-0443 from Monday to Saturday, 5:00 AM to 9:00 PM PST. You can also report by visiting one of their nearby retail locations or emailing [email protected].

    When you contact TruConnect customer service, explain what happened and why you are sure your phone has been lost or stolen. The representative will then suspend your account. It is critical to be patient and polite when speaking with a representative.

    You can now report the problem to the authorities after the representative successfully suspends your account. This is critical because the officials may be able to assist you in tracing your phone. It is essential to note that the authorities cannot guarantee that your phone will be returned because not all lost phones are traceable. If your phone was not traced, you could now contact TruConnect for instructions on how to replace it.

    Can I replace my TruConnect lost phone for free

    truconnect lost phone

    TruConnect, as predicted, provides free phones to qualified customers through the lifeline program. Although the phone was free, replacing it may not be. However, there are times when replacing your TruConnect phone is completely free. For example, if your phone breaks within three months of delivery, the company will replace it for free. In this case, the only expense incurred by you is the cost of returning the phone to the company for the replacement.

    You will have to pay for a new phone if your phone is lost or stolen due to carelessness. This is true whether or not your phone has passed the 90-day return period.

    How to replace my TruConnect lost phone

    When your TruConnect phone malfunctions, fails or has a defect, the company allows you to repair or replace it. TruConnect, in addition to malfunctioning, allows you to replace a stolen or lost phone. To replace your lost phone, you must follow the policies listed below.

    1) TruConnect Free Government Phone Replacement Policy And Process

    Unlike other policies, this one applies to phones TruConnect provides free of charge to all eligible customers. This is because TruConnect is one of many service providers who participate in the Lifeline Program. All eligible customers receive free phones and discounted cell phone services such as talk, text, and data.

    If you are a TruConnect Lifeline program participant and cannot locate your device, it may be time to request a replacement phone. TruConnect will send you a free 5-inch smartphone with unlimited texting, calling, and data. They send you your replacement via Lifeline, a government benefit program. The program is entirely free. Notably, there are no bills or credit checks involved.

    Be aware that getting the same replacement model is not guaranteed because it depends on availability.

    2) TruConnect Phone Company Replacement Policy And Process

    This policy is quite different from the one discussed above. This is because it applies to phones purchased by various customers. These phones are commonly referred to as upgraded phones. It should be noted that TruConnect does not produce phones. As a result, they are not responsible for any lost or stolen phones.

    However, suppose you believe your phone was stolen or lost in a location where it could have been picked up and taken by anyone. In that case, you must contact TruConnect’s customer service immediately and report the incident. This is the only way to avoid unauthorized charges to your account. You can also go to the police and report the theft, but they rarely take phone theft seriously.

    Here are the specifics of TruConnect’s policy on lost/stolen devices:

    “You are solely responsible for any loss, damage, theft, or destruction of your phone. If your device is lost or stolen, contact Customer Service immediately because you are responsible for usage charges until you notify us of the alleged loss. We will suspend your cell service once you notify us. If you choose to terminate cell Services due to the loss or theft of your phone, we will not credit or refund any account balance. You agree to assist us in investigating any suspected illegal or fraudulent use..”

    As a result, if your TruConnect upgrade phone is lost or stolen, TruConnect will replace it at your expense.

    Do Insurance Companies Replace TruConnect lost phone

    Insurance companies now offer specific plans that cover your devices. Those insurance options, however, are primarily reserved for high-priced smartphones. So, unless you have an expensive phone, paying for insurance is probably unnecessary.

    Furthermore, unless your device has been insured correctly in advance, you will be unable to obtain insurance to cover loss, damage, or theft.

    Bottom line

    TruConnect does not disappoint with low-cost cell phone plans and deals. If your TruConnect phone has been lost, stolen, or misplaced, the next step is to replace it. We’ve covered a lot in the above sections. At this point, you should understand the most critical aspects of the TrueConnect replacement phone topic. If you have any further inquiries, please do not hesitate to contact TrueConnect support.