How to Activate my TruConnect Phone and SIM Card

TruConnect is a leading mobile virtual network operator in the United States (MVNO). Prepaid talk and text plans with 3G, 4G, and 5G LTE mobile data and portable Wi-Fi service options are available from the wireless telecommunications firm. They also sell mobile hotspots and a limited number of cell phones, ranging from basic flip phones to powerful smartphones. However, today’s article will mainly focus on TruConnect SIM card activation and TruConnect activation of your new or BYO phone.

Many consumers question if they may bring their own phone to TruConnect because the company offers low and user-friendly plans but only a restricted number of mobile devices. Yes, you are welcome to bring your own phone to TruConnect as long as it is one of the TruConnect Compatible phones. However, the significant concern still stands: how can I activate my TruConnect phone and SIM card? Continue reading to get the answer to this question and a lot more.

 You must first show that you are eligible for TruConnect’s Lifeline program before you can activate your TruConnect SIM card and begin using their services. You will be able to enroll in a TruConnect plan if you qualify for their services. You can enroll in a plan that includes a TruConnect SIM card or a plan that includes both a SIM card and a free phone. You will receive your TruConnect SIM card in the mail.

 How to get a TruConnect phone and SIM card

TruConnect’s free wireless plans will keep you connected no matter where you are. If you qualify, you’ll get all of the following for free:

  • New Android smartphone
  • Unlimited talk and text
  • Up to 14GB monthly data
  • Free international calling

This is how it works;

i) Enroll

By replying to a few questions and submitting your eligibility documentation for Lifeline or the ACP benefit, you can apply for your plan quickly and conveniently online.

ii) Approval, Shipping, and Activation

TruConnect will ship you your brand-new smartphone or SIM card at no cost to you once you’ve been accepted. Follow the instructions provided when your product arrives to get up and run in no time!

iii) Use Each Month

Use it or lose it, as the saying goes. Maintain your TruConnect service by engaging in your favorite activities on your device every month. The possibilities are boundless with unlimited call and text and up to 14GB of data! If your free phone is lost or damaged, you can acquire a TruConnect replacement phone and SIM card for free or for a fee.

What to do before starting TruConnect SIM card and phone activation?

truconnect activation

Because TruConnect provides you with a free government phone or allows you to bring your own phone, it’s vital to think about a few things before you begin your activation.

a) Check compatibility

If you want to join up for TruConnect services and bring your own phone, make sure your previous phone is unlocked and compatible with the TruConnect service.

Phones that are locked to a specific carrier’s network cannot work with other networks. As a result, one of the most critical requirements for bringing your phone to TruConnect is that it is unlocked and employs GSM technology. Go to TruConnect’s official BYOP website and search by brand and model to find out if your phone is compatible.

b) Check coverage

Because TruConnect is based on T-Mobile’s network, it has outstanding countrywide coverage. Their 4G LTE network links 97% of Americans, and their 5G network, which serves over 80% of the population, is the country’s largest. Check out their coverage map on their website to see if you have adequate coverage in your location.

c) Check everything else

Reading user reviews and TruConnect’s terms and conditions, return policy, and guarantees may be beneficial. If you’re thinking about buying a mobile device from TruConnect, you should look at their selection.

 Why do you need to activate your TruConnect phone and SIM card?

Your TruConnect SIM card is linked to all of your TruConnect services. The SIM card allows you to make phone calls, send text messages, and access the internet. After you have successfully activated your TruConnect SIM card and phone, you will receive all of the benefits of using TruConnect services.

You’ll be able to connect to TruConnect’s network, make calls, send texts, browse the internet, and use any apps that demand data consumption after that (unless you have a Wi-Fi connection). After activating your TruConnect SIM card, you’ll have unlimited talk and text, 3 GB of data, and unlimited calls to Mexico, Canada, and China as a Lifeline member.

How to activate A TruConnect SIM card and phone

You can begin the TruConnect activation procedure once you have received your TruConnect SIM card and a mobile device (either a new free or purchased TruConnect device or your own handset – in which case it must be compatible). You have three options for activating your TruConnect SIM card and phone:

1) TruConnect phone and SIM card Activate In-store

You can activate your TruConnect phone and SIM card in person on a new account. Locate a TruConnect store or service facility near you and request that a sales representative assist you in activating your device and SIM card. This may be the most straightforward solution for you if you aren’t tech-savvy.

2) TruConnect phone and SIM card Activate Via Customer Care

Another option is to contact the company’s customer service team to activate a phone and SIM card. Dial (800) 430-0443 from a different phone and ask for assistance with the activation process. Throughout the activation procedure, you’ll also need to give your personal information and your phone’s ID, so be sure you have everything ready.

3) TruConnect phone and SIM card Activate Manually

To manually activate your phone and SIM card, follow the steps below.

  • To begin, place the new TruConnect SIM card on your device.
  •  After that, turn the device on.
  • Dial 611
  • When you dial 611, you’ll hear a message, “Welcome to TruConnect.” If you do not get it, please contact the customer service team.
  • You must configure the APN settings after hearing the welcome message.

Setting up APN settings may differ depending on your device. However, the entire procedure should not take more than a few minutes.

4) TruConnect APN settings for Android:

‘Settings’, ‘Connection,’ ‘Mobile Network,’ ‘Access Point Names,’ and ‘ADD’ are the steps to take. The following settings should be visible to you:

  • Name : TruConnect Internet
  • APN: wap.truconnect.com
  • Proxy: <Not set>
  • Port: <Not set>
  • Username: guest
  • Password: guest
  • Server: <Not set>
  • MMSC: <Not set>
  • MMS proxy: <Not set>
  • MMS port: <Not set>
  • MCC: <Not set>
  • MNC: <Not set>
  • Authentication type:
  • APN type: default,supl
  • APN protocol: IPv4
  • APN roaming protocol: IPv4
  • Bearer: Unspecified
  • APN PPP phone number: <Not set>

Make changes to the data and then save it.

5) TruConnect APN settings for iPhone:

Go to ‘Settings,’ then ‘Cellular,’ ‘Cellular Data Network,’ and ‘APN.’ Fill in the blanks below.

For cellular data:

  • APN: wap.truconnect.com
  • Username: guest
  • Password: guest
  • LTE Setup(Optional):
  • APN: <Leave in Blank>
  • Username: <Leave in Blank>
  • Password: <Leave in Blank>

For MMS:

  • APN: wap.truconnect.com
  • Username: guest
  • Password: guest
  • MMSC: <Leave in Blank>
  • MMS Proxy: <Leave in Blank>
  • MMS Max Message Size: 1048576
  • MMS UA Prof URL: apple.com/mms/uaprof.rdf

How to reactivate a deactivated TruConnect SIM card?

According to the terms of your plan and the expiration date issued with your refill card, the credits for your prepaid account will be usable for a limited period after purchase. Your prepaid account will be canceled when your credits expire, or your account balance reaches zero.

 You won’t be able to make calls, send texts, utilize data, or use any services after your account has been deactivated, except for dialing emergency numbers and contacting customer service. Credits can’t be moved from one account to another. If you want to keep utilizing TruConnect’s services, you need to reactivate your account.

Call customer care to reactivate your account and SIM card. You may be charged a small reactivation fee, and bear in mind that once your account has been inactive for a long time, TruConnect cannot guarantee that the same phone number will be available. Ensure that your credits never expire and your balance never reaches zero to avoid these difficulties.

Do I Need TruConnect Activation Code?

You will not be required to obtain or supply a TruConnect activation code to finish the TruConnect activation process. Instead, you will be asked to give your TruConnect account PIN during the TruConnect activation procedure. The top of your TruConnect acceptance letter contains your TruConnect account PIN.

Bottom line

Once you’ve got your new TruConnect SIM card and phone, you’ll need to activate it to use the carrier’s services. To do so, go to a TruConnect store near you and seek advice from the professionals there.

You can contact the customer service team and inform them that you wish to activate your newly purchased SIM card and phone. Aside from these activities, you can activate the SIM card and phone yourself by following the methods outlined above.