Cintex Wireless is a Lifeline provider with widespread coverage of over 97% of the United States. However, this Company provides services to customers from Rhode Island, Arkansas, Maryland, Maine, and West Virginia. You will get generous FREE Lifeline plans and a cell phone if you are eligible. If your cell phone gets lost or stolen, this company will provide a Cintex Wireless replacement phone for your lost government phone.
If your phone goes missing or lost, you must contact 877-304-9183 or proceed Cintex Wireless website and report. After the company gets notified, you can purchase a new phone from the cintex wireless compatible phones, and all remaining time and your old cell phone number will get transferred to your new mobile phone. Interestingly, if your minutes were finished when your cell phone got lost, they won’t be refunded.
On the other hand, Cintex Wireless provides a reliable network connection and cheap calls, texting, and data plans. Besides, the carrier provides free government phones through the Lifeline program to eligible households. These free government devices feature no hidden fee and no contract services. Notably, to receive a free Cintex Wireless replacement phone, you must be eligible for the Lifeline program.
Cintex Wireless Free Phone Lifeline Program Eligibility
If you are looking to receive a Cintex Wireless FREE phone or plan, you must meet one of the below qualification criteria.
i) Low-Income Eligibility
If your household has an annual gross income of 135% or below the federal poverty guideline, you are eligible for a free government phone.
ii) Program Participation Eligibility
If you or a household member participates in the following government-aided programs, you are eligible. Below is a list of programs:
- Supplemental Nutrition Assistance Program (SNAP)
- Veterans Pension or Survivors Pension
- Bureau of Indian Affairs (BIA) General Assistance
- Supplemental Security Income (SSI)
- Federal Public Housing Assistance (FPHA)
- Tribally-Administered Temporary Assistance for Needy Families (TANF)
- Tribal head Start
- Food Distribution Program on Indian Reservations
Documentation That Required For Cintex Wireless Free Phone
Most importantly, to apply for the Cintex Wireless Lifeline plan and receive a free replacement phone, you will have to submit the following details and copies of the specific documents:
- Full legal name
- Date of birth
- Social Security Number last 4 digits or Tribal identification number
However, the federal program participation-based applicants will have to submit a document showing that participation. The document can either be a copy of a member’s card or a cover letter. For the low income-based applicants, you must submit one of the following proofs of documentation:
- Social Security benefits statements
- A copy of the previous year’s State or Federal income tax return
- Retirement/Pension benefits statement
- Divorce decree or child support document
- Unemployment/Workers Compensation benefits statement
- Three consecutive months’ most recent pay stubs
- Veterans Administration benefits statement
Application For A Cintex Wireless Phone
The easiest method to apply for Cintex Wireless free phones and the free plans is online. Proceed to Cintex Wireless’s home page and find two boxes. In this case, you must enter your ZIP code in the upper one and input your email address in the lower one. Then, tap the “Get My Free Phone” button.
However, clicking the above-said button will direct you into the application process, which comprises 4 steps:
- Personal information
- Phones and plans
Therefore, if you are eligible and offer all the information and documentation, you can expect to get your free phone within several days. If you seek any further help, you can contact Cintex Wireless customer service at +1 (855) 655-3097.
Phones That Operate With Cintex Wireless
Generally, you can use free phones offered by Cintex Wireless as part of their Lifeline support plans or upgrade devices purchased from Cintex Wireless. Alternatively, Cintex Wireless provides a bring your own phone option, allowing customers to bring their existing phones and use them with a Cintex SIM card. You can also enjoy cell phone plans with free phones when switching cell phone carriers. For your current device to work with Cintex Wireless, follow the steps below.
Step 1 – Check Compatibility
The first thing on BYOP to Cintex wireless is to ensure that the device is compatible with Cintex wireless services. To check compatibility, you can follow the below procedures:
Proceed to Cintex Wireless BYOP, input your cell phone 14 to 16 ESN number, and press ”check compatibility.” Alternatively, you can use your mobile phone’s dial pad and enter *#06#
Again, open your android phone’s Settings > About Device > Status or Settings on iPhone, then ”general” followed by ”about”.
Step 2 – Get Cintex Wireless SIM Card
Immediately you confirm your phone’s compatibility, Cintex will inform you whether or not you need a SIM card kit. If you do, Cintex Wireless will ship it to you for FREE. However, if you do not require a SIM card, the Company will activate your cell phone instantly.
Step 3 – Activate Your Mobile Phone
After getting a SIM card, you can place a call to 611 and tap option “3”. You will get a message saying that your Cintex device has now been activated. After receiving this message, you can start using your Cintex Wireless device.
Things To Do If Your Phone Is Damaged, Stolen Or Broken
1) If Your Cintex Wireless Phone Remains Dysfunctional or Breaks
If your cell phone stops functioning or breaks, proceed to Cintex Wireless replacements to troubleshoot the specific problems. After you’ve followed the troubleshooting guidelines and still experience a problem, you may have to contact the Customer Support team at (855) 655-3097 for further troubleshooting assistance.
2) For Cintex Wireless Lost or Stolen Phone
If your cell phone gets lost or stolen, you may be eligible for a free replacement, or you can purchase a replacement device. Contact customer service at (855) 655-3097 to help you suspend your service.
After informing Cintex Wireless about the lost or stolen phone, you will get a replacement device, and you can transfer the remaining balance in your account to the new phone.
Notably, ensure to activate your Cintex Wireless new replacement phone as soon as possible. The Federal regulations state to cancel service after 30 days on inactive accounts.
3) For Cintex Wireless Damaged Phone
If your Cintex Wireless cell phone gets damaged, you can contact customer service to assist in fixing the troubleshooting. However, if the cell phone gets damaged due to the manufacturer’s defect, you can request a Cintex Wireless replacement and receive your new phone within 15 days.
Besides, the replacement device is free if you have been in the service for at least 6 months. If otherwise, you will get charged $25 to replace your Cintex Wireless phone.
Cintex Wireless is one of the renowned Lifeline providers in Maryland, Rhode Island, Maine, Arkansas, and West Virginia. Besides, This provides excellent coverage, free cell phone, and plans to eligible low-income households. If your Cintex device gets lost, you can get a replacement phone from cintex wireless based on the circumstances under which it got lost. You can also get a replacement device for your damaged or malfunctioning device.