How Do I Get a Easy Wireless Replacement Phone

Easy Wireless is one on the list of renowned Lifeline wireless providers. This carrier focuses on giving free plans to all qualified Lifeline-eligible customers. Besides, it provides customers with bringing their existing phone option, receives slightly extra monthly data, and easy wireless replacement phone service to the extent of giving a free cell phone.  Notably, Easy Wireless Lifeline assistance is applicable in Missouri, Kentucky, and Oklahoma.

 However, Easy Wireless is a cell phone provider offering prepaid wireless service and free government smartphones, throughout the US, except for Alaska, Hawaii, and Puerto Rico. If you get an Easy Wireless phone, it comes with a 48-hour warranty from the Company. If you encounter an equipment malfunction, you can call using 611 or 1-877-476-3451 for directions to a replacement device to the nearest store or arrange for a mailed replacement mobile phone to your address.

Moreover, after 48 hours, Easy Wireless provides a $20 discount on replacement phones. Cell phone prices differ with models starting at $20 and higher. If you are eligible for Lifeline assistance, you can go to the Easy Wireless website and submit your phone number to start the enrollment process. You have to answer the questions provided to you and get all documents necessary to prove identification and financial eligibility. Lastly, you need to sign and submit your application. 

How Do I Qualify for Easy Wireless Lifeline?

You may qualify for these carriers lifeline services if you participate in any of the following programs:

  • Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing (Section 8)
  • Veteran’s Administration Pension, or Veteran’s Survivor’s Benefits

Tribal Lifeline Program

Additionally, you may qualify for Tribal Lifeline if you are a participant in any of the following Tribal Programs:

  • Bureau of Indian Affairs General Assistance
  • Food Distribution on Indian Reservations (FDPIR)
  • Tribally Administered TANF
  • Head Start (for income-qualifying Tribal Lands residents only)

Apart from qualification through program participation, you may also qualify for Lifeline assistance if your gross household income lies at or is below 135% of the Federal Poverty Provisions.

Most importantly, the person applying to the program (not just a household member) must qualify for participation. And, only one Lifeline benefit applies per household. The Federal law limits more than one person in each household from enrolling to separate Lifeline service providers. You will get notified when your application gets approved.

How Much Does Easy Wireless Cost?

easy wireless replacement phone

Easy Wireless services are Free to the most qualified customers. Interestingly, there are no activation fees, bills, or long-term contracts. The pricing applies for domestic calls and messaging or data. And all domestic text prices are inclusive when sending and receiving messages. The benefits include:

  • Arkansas and Missouri Lifeline customers get a FREE phone in addition to unlimited texts350 minutes, and 4.5GB of data, free per month.
  • Kentucky Lifeline customers get a FREE cell phone in addition to unlimited text, 1,000 minutes of talk, and 25 MB of data free every month.
  • Oklahoma Tribal Lifeline customers get a FREE phone in addition to unlimited text, unlimited talk, and 4.5 GB of data free every month.
  • Oklahoma Lifeline customers get a FREE phone in addition to unlimited text, 1,000 minutes of talk, and 25 MB of data free every month.

i) Easy Wireless Tribal Plans for Oklahoma Only

  • Unlimited minutes, text, and 2GB Data – Free
  • Unlimited minutes, text, and 1st 2GB High Speed  for $1.00
  • Unlimited minutes, text, and 1st 5GB High Speed  for  $15.00

ii) Plans for Kentucky, Missouri Oklahoma

  • 750 minutes, unlimited minutes, text, and 25MB Data –  Free
  • 750 minutes, unlimited minutes, text, and 250MB Data for  $1.00
  • Unlimited minutes, unlimited minutes, text, and 1GB of Data for  $15.00
  • Unlimited minutes, text, and 2GB Data for  $25.00
  • Unlimited minutes, text, and Data 1st 2GB High Speed for $26.00
  • Unlimited minutes, text, and Data 5GB High Speed for $40

iii) Oklahoma Kentucky and Missouri Prepaid Plans

  • 750 Minutes for $9.25 for unlimited text and 25MB Data
  • Unlimited Minutes for $24.25 and unlimited text and 1GB Data
  • Unlimited Minutes for $35.25 and unlimited text plus 2GB Data
  • Unlimited Minutes for $49.25 text  and  first 5GB High-Speed Data

Easy Wireless Phone Replacement Policy

If you experience a device malfunction, you must call Easy Wireless at 877-476-3451 or walk to the nearest store for assistance. The customer service representative will try to troubleshoot the problem and provide a replacement device if the issue is out of hand. However, Easy Wireless provides “in-store” or “through-mail” replacements if the cell phone requires a replacement. The replacement applies if the damage wasn’t due to a customer’s phone misuse.

For the free government cell phones for low income, Easy Wireless phone replacement only applies if the phone issues weren’t a result of customers’ misuse and were within the warranty period. If this is not the case, you must purchase the replacement phones.

Apart from warranties, all wireless devices bought directly from Easy Wireless may get returned for a total refund within 48 hours of receipt. You must return the complete device as received at the time of activation. You can call Easy Wireless at 1-877-476-3451 for more information.

What To Do If Easy Wireless Phone Lost, Stolen, Or Damaged?

1) If Your Easy Wireless Phone Get Damaged

If your cell phone gets damaged, there is not much you can do. However, if the damage is blocking your device from functioning correctly, you require replacing it. In that case, you will need to pay for the replacement phone.

Alternatively, you may try to get the phone repaired if the damage is not severe. Besides, repairs are cheaper than the replacement phone cost, and it may make sense to go for that option.

2) If Your Easy Wireless Phone Gets Lost

If your device gets lost, first try locating your movements and whereabouts. If your mobile data or your phone’s GPS gets turned on, you can use various online options to locate your device. You can use Google and type in ‘Find my Android phone.’ You’ll get offered a set of easy instructions. Thus, follow the instructions, and you will locate your device.

Additionally, you can use another phone to call your number. If the phone is near, you may hear it ringing or vibrating. In some cases, somebody else may be near your lost phone, and most likely, a stranger will answer your call and then keep your phone safe until you collect it. 

However, suppose an Easy Wireless customer completely loses their device even after trying these tricks. In that case, the customer is responsible for all costs incurred until notifying Easy Wireless of the lost device.

Upon getting the notice of the lost or stolen phone, Easy Wireless automatically suspends service on the device immediately. Suppose you do not activate a new Easy Wireless cell phone or notify Easy Wireless about the found device within 30 days. In that case, the account will get deactivated, and you will lose your Easy Wireless phone number.

Furthermore, if you want to re-activate a suspended service, you need to verify proof of eligibility to re-activate the new service. Easy Wireless issues a $20 discount for a replacement device not more than once per customer’s lifetime. Successive replacement devices afterward may get charged at the total price to the customer. You can report a lost cell phone by calling Easy Wireless customer number at 877-476-3451.

Difference between Easy Wireless Phone Replacement, Exchange, and Upgrade?

Replacement, exchange, and upgrade are two confusing terms that many companies do not utilize in the right ways. However, replacement device refers to cell phones that are provided as replacement devices either free of charge or at a low cost in the event of lost, damaged, or stolen devices.

On the other hand, exchange of phones occurs when a cell phone is under warranty, and it receives exchanged for another device. Besides, when exchanging devices, no cost is usually added. The upgrade is a term that refers to upgrading your current phone to the latest, newer phone model that is of high quality than your previous gadget.

Additionally, purchasing a new phone elsewhere and bringing it over instead of a free Easy Wireless phone offered by the carrier may also get referred to as an upgrade. Thus, always inquire a detailed explanation to know what type of offer you are asking in every situation you are dealing with.

Bottom Line

Suppose you encounter a device malfunction or experience other reasons you want a replacement phone, such as a lost or stolen cell phone. In that case, you must call Easy Wireless customer service at 877-476-3451. Alternatively, you can proceed to an Easy Wireless store to request a replacement.

Notably, if you are an Easy Wireless customer and your handset gets stolen, you are responsible for all charges incurred until Easy Wireless gets notified of the lost or stolen device. Thus, ensure you report this occurrence immediately.